Updated 08/04/2023
Some information on shipments and deliveries.
Shipping costs include preparation and packaging costs as well as shipping costs. The preparation costs are fixed, while the transport costs vary according to the total weight of the package. We recommend that you group all your items in a single order. We cannot group two orders placed separately and shipping charges apply to each order. Your package is shipped at your own risk, but special attention is paid to fragile items.
Packaging
Concerned about your satisfaction, we pay special attention to the packaging of your order. All items are checked before shipment, and packed carefully so that they are transported to your home in the best possible conditions.
Colissimo Expert
For the safety and speed of your shipments, Masamune has chosen Colissimo Expert with insurance and signature upon delivery.
Products in stock are prepared within 48 to 72 hours after payment validation by our financial services.
Colissimo ensures a delivery within 48 to 72 hours in metropolitan France, and 5 working days in Europe.
All our shipments are insured on the value of their amount, and are given to you after signing from the reciever.
If your package is damaged, it is your responsibility to make reservations and remarks to the delivery employee.
Japan Orders
Custom or Japan Orders products (for products that are not in stock store), are manufactured on request by our suppliers before being sent back to our store.
They are then checked before being sent or picked up in store by you.
Japanese suppliers now have a production lead time of between 60 and 120 days.
Returns
Product returns, whether for a delivery problem (non-delivery, address error,...) as well as returns under the right of withdrawal, are governed by Articles 13 & 14 of our GTCU.
For better processing, we encourage our customers to use our Return & Withdrawal Form.
Please refer to our T&Cs for more information.